Live|Work on service design

Bill Moggridge has a great chapter on service design in his book Designing Interactions. Watch the interview with service design and innovation firm Live|Work. Chris Downs, Ben Reason and Lavrans Løvlie give a clear and interesting overview of their company’s roots and some of the tools and language they have developed in the course of designing service solutions for clients (touchpoints, service ecologies, evidencing…)

Posted by Maia

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