Reading

Leads

• An excellent list of service design literature by Jeff Howard (also check out his service design blog) 
• The Design Council’s list of recommended reading on service design
• A list of resources from the Emergence conference

 

Books

List of books recommended for students.

The Inmates Are Running the Asylum 

Sketching User Experiences

Thoughts on Interaction Design

Designing for Interaction

Designing Interactions

The Design of Everyday Things

Observing the User Experience

The Ten Faces of Innovation

Measuring the User Experience